Delivery information

Delivery times for CAPT products
Delivery charges for CAPT products
Delivery for Essential Parent Company products

Delivery for WatchTower Giraffe products

Delivery times for CAPT products

For standard deliveries, most goods are delivered within 7-10 working days. In the case of non-delivery, goods lost in transit can only be replaced if you notify us within 30 days of placing your order.

Next day delivery can only be guaranteed if we receive your order by 12:30pm. Orders received after that time cannot be guaranteed for the following day. Orders made on Saturdays, Sundays or bank holidays will be processed on the next working day.

Delivery charges for CAPT products

  • For orders of £16 and under your order will be sent by Royal Mail at a cost of £3.95.
  • For orders over £16 your order will be sent by secure courier. This is charged at £9.75 per box.

As a guide, one box can hold up to 1,400 leaflets, 100 booklets or 3,200 single page flyers.

If you are ordering in bulk (approximately 15 boxes or more), please call us, so we can give you a cheaper quote: 020 7608 7367.

Non-standard deliveries (to customers in Northern Ireland, Scottish and Channel Islands and overseas) are subject to a different delivery rate, which will be shown when you check out of the online shop. Please contact us for a quote on the number above.

Delivery for Essential Parent Company products

All prices of Essential Parent Company (EPC) DVDs include the delivery charge and are delivered second class if purchased on their own.  If EPC products are purchased with CAPT products, the standard delivery charges are appplied.

If you have queries with any of your EPC products please contact the EPC on 01638 778693 or at customerservices@essentialparent.com

Delivery times for WatchTower Giraffe products

Your order will be despatched direct from WatchTower Giraffe, usually within 10 days of receipt of your order. If you have any queries about your order, please contact Alan Day at WatchTower Giraffe.